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General Questions | Pier Park Questions | Transportation Questions | Parking Questions
Employment Questions | Doing Business | Accessibility Questions


General Questions:

1. Where do I get information not found on your website?

For questions regarding Navy Pier, please e-mail us at navypierinfo@navypier.com. A Guest Services representative will be available to answer your questions by phone Mondays through Saturdays, from 11 a.m. – 5 p.m. CST at 312-595-5155 through September 1. If after hours or if your call isn’t immediately answered, please leave a message with your name, phone number and question and your call will be returned within 48 business hours.

2. Where is Navy Pier located?

Navy Pier is located at 600 East Grand Avenue Chicago, IL 60611. For Mapquest directions on how to arrive at Navy Pier from your location, please click here.

3. What are Navy Pier's operating hours?

Navy Pier is open year-round with the exception of Thanksgiving and Christmas Day. Hours of operation vary depending on the season. Regular Navy Pier operating hours apply to most merchants, including all retail shops and food court eateries, as well as Pier Park attractions.  We encourage Navy Pier visitors to contact full-service restaurants, boats and theaters regarding their extended operating hours. Click here to see Navy Pierís general operating hours.

4. What hotels are in the area?

Navy Pier is pleased to partner with several nearby hotels. As our preferred hotel partners, enjoy their best available rates. For more information please click here.

5. What types of restaurants are located on Navy Pier?

Navy Pier has a variety of restaurants and a food court that is available to satisfy any palate and budget. Please click here for a listing of restaurants.

6. Is there an admission fee to attend Navy Pier?

Admission to Navy Pier is free. Parking and many of the attractions, however, require separate fees.

7. Does Navy Pier have lockers or luggage storage available?

Yes. A limited number of lockers are located throughout Navy Pier including: in the Family Pavilion North Entry near the women’s restroom; by RIVA Crab House and by Entrance 2, Lobby 2 on the ground floor. Lockers can be rented for the day of visit only with cash (exact change only) or credit and are $6 for standard (13”h x 8.25”w x 17”d); $10 for extra large (22”h x 14.25”w x 21”d) and $15 for jumbo (22”hx14.25”w x 29.5”d).

8. Are there stroller rentals at Navy Pier?

Yes, during the summer season Bike Chicago provides stroller rentals.

9. Does Navy Pier have a family restroom?

Navy Pier does not currently provide accommodations for a family restroom. There are indoor restrooms located throughout the Pier which contain changing stations.

10. Does Navy Pier have Wi-Fi available to the public?

Yes, at certain points on the Pier. Navy Pier currently provides free Wi-Fi access in the food court seating area and inside the Crystal Gardens. The interiors of the Grand Ballroom and Festival also have Wi-Fi access for meeting and trade show attendees on an event basis. Please contact your event planner or show management for more details.

11. Can you purchase packages that include different multiple attractions and rides at
Navy Pier?

Please visit www.navypier.com/cal_events/promotions.html for a variety of discounts, promotions and special enter to win contests.

12. When are the fireworks shows?

For the most updated fireworks schedule, please click here

13. How do I plan a group trip or how do I get brochures for my organization?

Please email Navy Pier at groupsales@navypier.com The Group Sales Department will mail brochures or you can obtain brochures from our Guest Services Desk.
A downloadable map can be found here.

14. How do I contact a Ride, Attraction or Museum at Navy Pier?

Links to Navy Pier Attractions may all be found by visiting www.navypier.com/things2do/rides_attract/rides_home.html.

15. How do I contact a Restaurant at Navy Pier?

Links to Navy Pier Restaurants may all be found by visiting www.navypier.com/din_shop/dining.html.

16. How do I contact a Theater at Navy Pier?

Links to the Navy Pier IMAX Theatre, Chicago Shakespeare Theater, and Pepsi Skyline Stage may be found by visiting www.navypier.com/things2do/entertainment/entertain_home.html.

17. How do I contact a Dining Cruise Ship or Sightseeing Boat at Navy Pier?

Links to all Navy Pier boats may be found by visiting www.navypier.com/things2do/boats.html.

18. How do I find information on Shopping at Navy Pier?

Links and information on Shops, Stores and Cart Vendors at Navy Pier may be found by visiting www.navypier.com/din_shop/shopping.html.

19. How do I arrange for a professional photography shoot on Navy Pier?

All requests to take professional photos at Navy Pier are arranged through the Public Relations Office. Please call (312) 595-5136.

20. Are pets allowed on Navy Pier?

Navy Pier allows pets in OUTDOOR common areas. Some merchants allow pets in their outdoor spaces, contact each tenant you are interested in visiting. Only pets assisting guests with a disability are allowed indoors.

21. I am working on a research paper or school project. Can I interview someone from
Navy Pier or will you please send me materials that I can use as part of a presentation?

We receive a large number of requests for information in connection with student projects, and unfortunately, are not always able to respond to each one individually. This web site, however, contains answers to many of the most commonly asked questions about Navy Pier. We also suggest visiting the Chicago Historical Museum for information on Navy Pier that dates prior to 1995.

22. How do I report or claim lost property?

Click here to visit the Lost and Found page. We will contact you within 48 hours during the standard business work week (Monday through Friday).

23. Is Navy Pier owned by the City of Chicago?

No. As of July 1, 2011, Navy Pier became a 501 (c)(3) not-for-profit corporation established to facilitate the redevelopment of Navy Pier in accordance with reform legislation passed by the Illinois General Assembly in 2010 (Public Acts 096-0898 and 096-0899).

24. How do I contact Navy Pier if I have a question?

For questions regarding Navy Pier, please email us at navypierinfo@navypier.com. A Guest Services representative will be available to answer your questions by phone Mondays through Saturdays, from 11 a.m. – 5 p.m. CST at 312-595-5155 through September 1. If after hours or if your call isn’t immediately answered, please leave a message with your name, phone number and question and your call will be returned within 48 business hours.

25. How many people visit Navy Pier every year?

An estimated 8.9 million people visited Navy Pier in 2013, making it the most visited attraction in Illinois and the Midwest.

26. How many people from Chicago visit Navy Pier every year?

More than 60% of visitors to Navy Pier live in the City of Chicago or the greater Chicago metropolitan area.* In 2013, this totaled upwards of 5.34 million visitors from the Chicagoland area who have visited Navy Pier, or about 67% of the 7.95 million people living in the city or surrounding suburbs according to the most recent U.S. census.

*based on 2013 independently-conducted research of visitors to Navy Pier


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Pier Park Questions:

27. Does the Ferris wheel operate? Is it heated?

The Navy Pier Ferris wheel is not heated and operates 363 days a year, weather permitting. The Ferris wheel closes only on Thanksgiving and Christmas Day.

28. When is Pier Park open? (Operating Dates)

Pier Park typically opens the 1st or 2nd week in April – weather permitting. Please visit www.navypier.com/things2do/rides_attract/pier_park.html for exact dates, hours and ride rates


Transportation Questions:

29. Are there free trolleys that come to Navy Pier?

The Navy Pier free trolley operates Memorial Day through Labor Day and during special events. Click here for more information

30. What is the Trolley's route?

The Navy Pier Trolley services the Grand Ave. Corridor from Navy Pier to State Street at the CTA "L" Redline Stop. Click here for a Trolley Route Map.

31. How do you get to Navy Pier from the Metra or Amtrak Station?

CTA Bus #124 will bring visitors directly to Navy Pier from Millennium Station, Ogilvie Transportation Center and Union Station and Bus #29 from the LaSalle Street Station.
Additional trip information can be found on http://tripsweb.rtachicago.com.

32. How do you get to Navy Pier from the airport?

From O'Hare – take the Blue line "EL" train to the Grand stop and then take the #65 bus to Navy Pier.
From Midway – take the Orange line "EL" train to the State and Lake stop and then take the #29 bus to Navy Pier.

33. Where can I buy a CTA Visitor Pass?

CTA fare card passes are available from a machine located in the Family Pavilion. You can add value to current cards or purchase a card and add value to it. CTA Visitor Passes are not currently sold at Navy Pier. The Guest Services staff can help direct you to alternate locations that may sell these passes.


Parking Questions:

34. Where can I park when I drive to Navy Pier?

Navy Pier’s on-site covered parking garages accommodate 1,500 vehicles. There is a flat rate parking fee available seven days a week. Please click here for detailed information on Navy Pier garages and prices.

35. How much is Parking at Navy Pier?

The parking garage is a flat rate fee.* Current rates are:
 
Monday – Thursday: $21
Friday – Sunday: $25
 
*Garage rates include all city taxes. Published garage rates are for a 24-hour period. Cars parked beyond 24 hours may be subject to additional rates. Rates subject to change. 

36. Are there discount coupons/parking coupons?

There are currently no discount coupons available for parking. Guests who patronize Harry Caray’s, Riva Crab House or City Porch (seasonally) and park with valet at Entrance 1 may receive validation for valet with minimum purchase of $25 required. Click here for information.

37. Are motorcoach buses or school buses allowed to park at Navy Pier?

Navy Pier does not provide motorcoach or school bus parking onsite. Yet, we provide convenient drop off locations at the front of the Pier and at the East End of the Pier in our Entrance 1 & 2 turn around areas. For information on where you can park your motorcoach or school bus throughout the City of Chicago, please contact the Chicago Convention & Visitors Bureau at (312) 567-8500 or visit www.choosechicago.com/travelprofessionals/group_tour/Pages/Motorcoach.aspx

38. I'm attending a meeting/show at Navy Pier. Can I park overnight?

The Navy Pier Parking Garage is open 24 hours. After 24 hours you will be charged an additional $21 (weekdays) or $25 (weekends).

39. I have a large van. How high are your parking garages?

Navy Pier parking can accommodate oversized trucks and vans only in the East garage on Navy Pier. Maximum height clearance in the East garage is 7'9". Please note, that the East garage is the second garage entrance as you drive down the access road on the North Dock. The maximum height in the West garage is 6'3".
For vehicles taller than 7'9", there are or two surface lots with no roof in close proximity to Navy Pier. The closest is on New Street just south off of Illinois Street (Illinois Street is one way east; New St. is just east of Columbus/Fairbanks). Please note, these lots are not managed by Navy Pier.


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Employment Questions:

40. How do I find out about available job positions at Navy Pier?

For available positions, please click here.


Doing Business:

41. How can I coordinate a wedding, private party, corporate meeting, tradeshow or
event at Navy Pier?

Navy Pier has event space to meet any size group or occasion. Plan your next event at Chicago Landmark Navy Pier. Please click here to plan an event and for complete information about rental rates, amenities, and menus that can be obtained from the Special Events department. You may contact the Special Events department directly at (312) 595-5300 or via e-mail at navypierinfo@navypier.com.


Accessibility Questions:

42. Is Navy Pier handicapped accessible?

Navy Pier is handicapped accessible. Courtesy wheelchairs are available on a first come, first serve basis at the Guest Service desk located at the front of Navy Pier. A photo ID is required when requesting a wheelchair. Electric scooters are not available. Wheelchair reservations are not accepted.

43. Does Navy Pier rent Wheelchairs?

Courtesy wheelchairs are available on a first come, first serve basis at the Guest Service desk located at the front of Navy Pier. A photo ID is required when requesting a wheelchair

44. I have special needs and a use a transportation service. Can I be dropped off at the
front of Navy Pier?

Yes. Transportation services are allowed to drop passengers off at the front entrance of Navy Pier as well as entrance 1 and 2 near the east end of Navy Pier. Vehicles cannot not be left unattended. Drivers must remain with their vehicle at all times.

45. Are the cruise vessels at Navy Pier handicap accessible?

• Shoreline Sightseeing - (312) 222-9328
The upper decks of our Chicago River Architecture Cruise boats are handicap accessible. However, vessels are not equipped with elevators. Therefore, restrooms, which are located on the lower deck, are not handicap accessible. Additionally, the upper decks of our Architecture Cruise vessels are open and provide no protection from the elements, although we do have a light-weight awning-type covering in the event of rain. The Skyline Lake Michigan tour boats are accessible only to wheelchairs with a narrow base and not at all to motorized vehicles.

Water Taxis are not handicap accessible. If you have additional questions please contact Shoreline directly at (312) 222-9328.

• Seadog Chicago
Seadog Cruse vessels are handicap accessible for most people. However, if you have an extra large motorized chair, it may not be able to fit down their ramps. In that case, their marine crew will be happy to assist patrons onto their vessels.

• Spirit of Chicago - (312) 836-7888
The Spirit of Chicago's second deck on is wheelchair accessible and equipped with handicap-accessible restrooms. It is important for patrons to inform us in advance if guests will require assistance with wheelchairs or may need special assistance in any way so that we can reserve seating on our second deck.

• Odyssey – (866) 305-2469
Is the vessel handicapped accessible?
Yes, the vessel is handicap accessible. Once a party arrives, our marine crew can assist patrons as they embark our boarding ramp. Please indicate so when making reservations.

• Mystic Blue – (877) 299-7783
Is the Ship handicap accessible?
Yes, the Escapade Deck (our main boarding deck) is handicap accessible and our crew is available for assistance. Please indicate when making reservations that members of your party require special assistance.


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